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Home > Products > ManageEngine SupportCenter Plus

SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers.

Benefits

Multi-channel Communication Email, phone, forum or twitter - keep connected with your customers 24 x 7 and support seamlessly.	Multi-Tenancy Simple and flexible way to manage your departments, business units, Accounts and Customer groups.
Email Response Management Track and manage all your customer emails as trouble tickets effectively with a robust email management system.	Self-Service Portal Deploy a customizable self-service portal; Allow your customers to track tickets, find solutions and access available reports.
Knoledge Base Solutions Stop losing productivity on repetitive queries; Make first-call resolution a reality.	Account & Contact Management Manage your customer information with respect to Business units, accounts and sub-accounts.
Contracts & SLA Management Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.	Computer Telephony Integration Wow your customers by providing a world-class customer experience by integrating with your computer telephony server.
Remote Customer Support Connect with your customers remotely, troubleshoot and provide superlative service.	Multi-Language Support Support your customer in your own language; Currently supports 13 languages.

Success Stories

	"How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product" Paul Ghanem, Comlink Solutions

	"I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services" Danny Hadjiantonakis, Innovateq Pty Ltd.

	"We did extensive testing of many customer support software and this is the best" Rasmus Hassing Larsen, Informi GIS A/S.

SupportCenter Plus Advantage

Easy to use
Hassle-free installation
Out-of-the-box

Multi-channel integration
Extremely flexible
Most affordable

SupportCenter Plus works with:

Platforms: Windows 9x, Windows Vista, Linux
Browsers: Internet Explorer 7and Above, Firefox 3 and Above, Chrome
Servers: Windows 2003, Windows 2008, Linux Servers, VM Ware
Database: MySQL, MSSQL

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